New in SiO

Unfortunately, theft from storage units may occur. It is important that you use a sturdy padlock and always check that the door to the storage areas is locked upon leaving.

There is never any guarantee against theft and break-ins. Valuable objects should not be placed in external storage units. You have sole responsibility for the contents of your unit and we recommend that you have contents insurance.

• You may want to invite to a kitchen meeting where you agree on common solutions; for example, routines for cleaning, purchasing cleaning products, who owns what, what is okay to share, where things should be located, etc.

• Keep in mind that you can have different standards for cleaning in the kitchen, make compromises where you disagree.

• Here is a tool that you can use.

• In SiO, we have a cleaning system for shared housing. Read more under "cleaning week".

What is cleaning week?

• The cleaning week for common kitchens is in rotation. In your common kitchen you will find a cleaning schedule stating when it is your turn, with the corresponding week number.

• If there is a room in your corridor that is uninhabited, everyone who shares the common kitchen has joint responsibility for the cleaning in the week that belongs to this residence.

• If you are absent yourself, you are responsible for exchanging your cleaning week with someone else.

Tasks during cleaning week

• Take out the rubbish - every day.

• Make sure the sinks, tables, countertops, tiles, and the kitchen cabinets are kept tidy and clean.

• Garbage cabinet and other common cabinets must be cleaned, both exterior and interior.

• Clean the kitchen floor

• Make sure that garbage, drying racks and such are not left in the corridor or other shared spaces.

• Keep the fridge and freezer tidy and clean. Throw away spolied food.

• Clean the stove, exterior and interior, including the plates.

• Clean kitchen fan

If unexpected incidents such as fire, water damage, burglary in your housing and storage room occurs, this can lead to expenses and losses for you as a tenant. You can use your home contents insurance to decrease your own financial loss in such situations. If you do not have this insurance, you will have to cover these extra expenses yourself. It may be expenses for a place to live if your housing becomes uninhabitable, or costs for clothes, books, bicycle, computer etc. that you need in your daily life.

There can be differences in what the individual home contents insurance covers and how much deductible you have to pay to use the insurance. This is something you should find out before buying your own insurance.

Troubleshooting

Telia is responsible for troubleshooting and correcting all types of faults with the line, also inside your residence. If you experience trouble with your internet connection, please contact Telia directly.

Before contacting Telia, you can first do a simple troubleshooting yourself:

• Unplug the router, wait about 30 seconds, and plug it back in.

• If this does not help, try connecting the PC directly to the wall socket with a cable.

• You can also try the other wall socket if you have two.

• Lastly, you can try restarting your PC if it does not connect to the internet straight away.

Old router

If you have an old router, this can affect the network in a negative way. Therefore, try to have the PC connected directly to the wall socket with a cable, also when you call Telia for help.

If the router causes network problems, you need to get another router that can handle the speed Telia delivers.

Wall sockets

In some SiO residences, there are multiple identical wall sockets, but only one of them is connected to Telia. Double-check that you are connected to the correct wall socket.

Common kitchens

There is no internet in the common kitchens.

You can call Telia on 92 40 50 50.

When you call support at Telia, you will automatically be notified to enter the customer number.

To talk to the customer service, you have to listen past this automatic message until it stops - that is, ignore the message about customer number. In the event of a long queue, you can enter your telephone number and you will be called back, regardless of whether you have entered the customer number or not. You keep the place in the queue.

If the queue is extra long, the callback option is turned off. Then you just need to stay in line until you get through. You only need to provide them with your address for assistance.

If you are experiencing issues with your card, you can try to update it on a black encoder. The encoder is in the entrance area of your building, or near the laundry or waste room.

Read here for more information on what you can do.

If you are experiencing issues with a lock, you can contact the caretaker here.

If you have lost your access card, you can buy a new one from SiO SiO Customer Service for 40 NOK.

If you have lost the metal key to your residence, contact SiO Customer Service

If you have lost your mailbox key, you can order a new one from SiO Customer Service. A replacement mailbox key costs NOK 200. If the lock cylinder needs to be changed, you must cover the cost.

If you lose your key or access card outside of opening hours, you can call 22 85 32 00 to be locked in by Securitas. Read more about being locked in here.

If you are unable to collect the keys yourself, and someone else will pick them up on your behalf, you must send us an authorisation.

Red more about authorisation here.

In Oslo, it's easy to recycle all types of waste. Here you'll find all the information you need about where to dispose of different items.

Also, check out this video for a simple introduction to sorting food, plastic, cardboard, and residual waste.

... and this for glass, metal and other waste!

If you live in Lillestrøm, you can find all the information you need about recycling here.

Also, check out this video for a simple introduction.