If you arrive outside of our opening hours you have two options.

You can use our late arrival service where you can pick up the keys in our key boxes. Please note that this service will cost 350 NOK, which will be added to your first rental invoice.
Someone you know can pick up the keys for you if you send us an authorisation.

Please also note that in order to request a late arrival service you will have paid the deposit beforehand, and it has been registered as paid in our system.

Option 1

The request to pick up the keys in our key boxes must be sent to us a week in advance of your arrival date. We will send you an instruction of where the key boxes are located and how to open them. This information will be sent to you no later than two days prior to your arrival date and time. If you have not yet received this information by that time, please contact us immediately. It is not possible to share a box with other tenants.

Please follow the steps below in order to request your late arrival service.

  • Enter our web form here.
  • Fill in the required information and choose the category “Late arrival service".
  • In the subject field please write “LATE ARRIVAL SERVICE”
  • The text must include information about the arrival date and time (Norwegian time) of your flight.

Please note that we have a limited number of key boxes. You are not assured this option of retrieving your keys until you receive a confirmation e-mail from us.

Option 2 

If someone you know are going to pick up your keys for you, you need to send us information about the person you authorise. You will get a confirmation from us once we have checked the authorisation.
In order for the authorisation to be valid, please follow these steps:

  • The authorisation must be sent from My page or your registered e-mail address
  • In the subject field, please write «AUTHORISATION»
  • In the text field, please write what you want to give an authorisation for, who you give it to, and the birth date of the person you give the authorisation to
  • Please attach a scanned picture of your passport
  • Remind the person who will pick up your keys to bring their own valid ID when they come to collect your keys